Clinic Policies & Important Information
Below are a few important policies that help our clinic run smoothly and allow us to offer the best care possible. We appreciate your understanding and support of these guidelines.
Insurance Information
Dr. Hanaj operates as an out-of-network provider. For patients in Washington State, we are happy to provide a Superbill, a detailed statement that includes all necessary information such as diagnosis codes, treatment codes, and fees. This can be submitted to your insurance company for potential reimbursement.
Please note that reimbursement is not guaranteed and depends on your individual insurance plan. We recommend checking with your provider to understand your out-of-network benefits.
Cancellation Policy
We understand that unexpected situations can arise and strive to be as accommodating as possible. To ensure fairness to both our practice and other patients, we kindly ask that you review the following cancellation policy:
Cancellations made 48 hours or more before the scheduled appointment: No fee.
Cancellations made with less than 48 hours’ notice: Subject to a 50% non-refundable fee.
Same-day cancellations or no-shows: Charged the full appointment fee.
A valid credit card is required to reserve all appointments. Initial intake appointments require payment in full at the time of scheduling in order to reserve your appointment time.
We reserve dedicated time for each patient, and short-notice cancellations or missed appointments limit our ability to support others in need. These policies help us maintain a high standard of care and accessibility for all patients.
We sincerely appreciate your understanding and thank you for trusting us with your care.
Email Correspondence Policy
We understand that questions and concerns come up, and we want to be available to support you every step of the way. Messages seeking clarification about a previously discussed treatment plan will be answered free of charge.
Emails that require more than a simple clarification—such as detailed responses or medical advice—will incur a fee based on the nature of the request:
Extended Email Response ($40): Applies to emails that require a detailed response or medical guidance beyond a brief clarification.
Email Prescribing ($50): Applies to emails that involve medical advice, treatment planning, or the issuance of new prescriptions.
These fees reflect the time and professional expertise required to review, assess, and respond appropriately.
Re-Intake & Follow-Up Policy
We are happy to welcome back returning clients. To ensure a comprehensive review of your health history and any updates since your last visit, the following policies apply:
For clients who have not had a follow-up in the past 24 months, the first appointment will be considered a re-intake and will be billed at $300.
For clients who have not had a follow-up in the past 12 months, a 60-minute follow-up appointment is required.
These policies help ensure the best care by allowing adequate time to reassess your health needs.